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How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals, and keep your lobby secure. You control your data — request a copy, ask us to correct it, or delete your account when you're done.

Account dataPayment recordsDevice activityContact preferencesRight to access
daka88 How We Handle Your Account Information
DATA PROTECTION

How We Secure What You Share

Your password is hashed before it hits our database, so even our own staff can't read it in plain text. Deposit and withdrawal records — the ones showing your bKash or Nagad sender ID and the amount — are encrypted at rest and only decrypted when you request a transaction history in your account panel. We don't store your wallet PIN or any payment password; those stay between you and bKash, Nagad or Rocket.

Encrypted storage

Account credentials, wallet IDs and transaction logs are encrypted using industry-standard protocols. Only authorised systems decrypt them when you log in or request a withdrawal, and the keys rotate regularly to limit exposure if a breach ever happens.

Session timeout

If you leave your account idle for a set period — typically fifteen minutes on mobile, thirty on desktop — we log you out automatically.

Cookie control

We use session cookies to keep you logged in and remember your language choice. You can block or delete cookies in your browser settings, but doing so will log you out and reset preferences each time you visit the site.

Data retention

We keep account and transaction records for as long as your account is active, plus a retention window after closure to meet any legal or dispute-resolution obligations.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, correct a mistake, or delete your account entirely, contact our support team. We'll confirm your identity — usually by matching your registered mobile number or wallet ID — then handle your request within a few business days.

Live chat Open the chat icon in the bottom right corner of any page. Tell the agent you have a privacy or data request and they'll verify your account, then pass you to the team that handles those queries.
Email line Send your request from the email address linked to your account so we can match it. Explain what you need — access, correction, deletion — and we'll reply with next steps, usually within two business days.
Account settings Log in and visit your profile page. The privacy section shows what data we've stored and gives you a button to download a copy or flag fields for correction. Deletion requests still go through support so we can confirm it's really you.

Privacy Policy Answers

We ask for your mobile number, a password, and your preferred wallet — bKash, Nagad or Rocket. That's all we need to open your account and process deposits. We don't ask for a national ID or address unless local rules require it.

Yes. Log in and visit your account settings, or contact support and request a data export. We'll send you a file showing registration details, transaction history, session logs and any preferences you've set. Expect it within two business days.

We share transaction data with the payment processor — bKash, Nagad, Rocket — so they can confirm your deposit or withdrawal. We also pass activity to our fraud-monitoring tools if a pattern looks unusual. We don't sell your information to advertisers or third parties.

We hold your data for a retention window after closure — typically a few months — to handle any disputes or legal obligations. Once that period ends we delete personal identifiers and keep only anonymised transaction summaries for fraud analysis.

We use session cookies to keep you logged in and remember your language choice. You can block or clear cookies in your browser settings, but that will log you out and reset preferences each time you visit.

Contact our support team via live chat or email. We'll verify your identity — usually by matching your registered mobile number or wallet — then process the deletion request. Expect full removal within a few business days, subject to any legal retention requirements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.